Augustinus Bader
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Frequently asked
Your questions, answered
Joining, earning, redeeming and managing your membership.
Membership
How do I join the Augustinus Bader membership programme?
What are the membership tiers?
How long does my tier last?
Where can I find my membership number?
Points
How do I earn points?
Do I earn points at Member tier?
How long are my points valid?
Will I be told before my points expire?
Where can I see how my points were earned?
When will points from a purchase appear?
Rewards and redemption
How do I redeem a reward?
How long is my redemption code valid?
Can I redeem online?
Can I save a voucher for later?
Can I use more than one voucher in a single purchase?
Can I cancel a code after generating it?
What happens if I do not use my code?
Can I have more than one code at a time?
What if I do not have enough points for a reward?
Birthday and gifts
Do I receive a birthday gift?
Do I earn extra points during my birthday month?
What are festive gifts?
Your account
How do I update my details?
How do I change my marketing preferences?
I have forgotten my password.
Who do I contact if something looks wrong?
